Return & Exchange Policy

Return & Exchange Policy

At 9akhar, we are committed to delivering high-quality products to our customers. However, if you need to return or exchange an item, the following policy applies:

1. Return & Exchange Period

  • Products may be returned or exchanged within fourteen (14) days from the date of delivery.

  • The original invoice or order confirmation must be provided as proof of purchase.

2. Product Condition

  • Returned or exchanged items must be in their original condition, unused, unopened, and in their original packaging, including all accessories.

  • Customers are responsible for inspecting products upon delivery and before use.

  • Returns or exchanges will not be accepted for products that have been used, opened, or tampered with, unless a manufacturing defect is confirmed.

3. Manufacturing Defects

  • If a product has a manufacturing defect or does not match its specifications, customers must contact 9akhar within the return period.

  • 9akhar reserves the right to inspect the product and determine the appropriate action (replacement or refund).

4. Non-Returnable Items

The following items are not eligible for return or exchange, unless a manufacturing defect is proven:

  • Digital products, download codes, or activation keys

  • Opened games, discs, or software

  • Discounted or promotional items

  • Limited edition or collectible items

  • Any product clearly marked as non-returnable on its product page

5. Exchanges

  • Exchanges are subject to product availability.

  • If the same item is unavailable, customers may choose an alternative item of equal value, or pay the difference for a higher-priced item.

6. Refunds

  • Refunds will be processed using the original payment method.

  • Refund processing may take 7–30 business days, depending on the bank or payment provider.

  • In certain cases, store credit may be offered instead of a cash refund.

7. Shipping Fees

  • Shipping fees are non-refundable, unless the return is due to an error on our part or a verified manufacturing defect.